Degree Name

Nursing Practice, DNP

Publication Date

7-29-2024

Upload Date

2024

First Advisor

Sandy King

Second Advisor

Carmen Smith

Abstract

No-show among psychiatric outpatient clinic patients is a major problem due to disrupted clinical flow, reduced productivity, and financial losses. This quality improvement project implemented telehealth services to decrease the no-show rates in an outpatient psychiatric clinic in Texas. This project employed quantitative methods to compare the no-show rates pre- and post-intervention for 90 days. The quantitative data were analyzed by paired t-tests. A total of 1,790 appointments were sampled during the implementation period. The obtained results are statistically significant in decreasing the rates of no-shows for all adult appointments from 18% to 13% (p ≈ 0.0067). New appointment no-shows decreased from 29% to 25%, while no-shows for follow-up appointments decreased from 16% to 12.9%. The project concluded that integrating telehealth into a psychiatric outpatient setting reduces no-show rates, increases patient engagement, and facilitates access to mental health care. It recommended that continued implementation and expansion of telehealth services in outpatient psychiatric settings be warranted.

Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.

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